Why Aavgo’s Virtual Front Desk with Agent Assist is the answer for your Labor Shortages

By Jeff Aguiar | 2-22-23: In the current hospitality industry landscape, labor shortages have been a persistent challenge for hotels. As demand continues to increase in 2023, the industry is confronted with unparalleled operational challenges, such as rising labor costs, labor shortages, and other economic factors. The use of technology is becoming increasingly essential to combat these challenges effectively.

A January 2023 survey by AHLA revealed that 79% of hoteliers had staff shortages at their properties, and 22% reported that the problem was severe. Traditional revenue management strategies may not suffice in such a challenging climate, as hotels require more comprehensive solutions. Fortunately, innovative technologies such as Aavgo Virtual Front Desk with Agent Assist can enhance profitability and ensure long-term growth in the fiercely competitive landscape.

One area in which Aavgo Virtual Front Desk with Agent Assist is making the most significant impact on labor and labor costs. With rising competition and guest expectations, hotels must manage staff more efficiently and reduce labor costs without compromising customer service or employee satisfaction. Aavgo a cloud-based SaaS technology company provides comprehensive solutions to optimize a hotel’s overall efficiency of operations, customer experience, and profitability.

Improved Customer Service and Reduced Costs

• The Virtual Front Desk is the only comprehensive contactless technology that manages all human operations from check-in to check-out, significantly reducing costs and improving customer service.
• By leveraging Aavgo solutions, hotels can effectively manage stakeholders’ needs where guests want more amenities, and the hotel wants lower costs, including labor costs which is the highest cost for the hotel.
• Aavgo’s innovative approach has earned them a reputation for delivering hotel optimization solutions that meet evolving customer needs.

Aavgo offers a variety of solutions to reduce labor costs and improve customer service, including the Virtual Front Desk with Agent Assist, which provides a unique check-in experience with a compact and easy-to-use live human-assisted kiosk. The Virtual Front Desk is the only comprehensive contactless technology that manages all human operations from check-in to check-out, significantly reducing costs and improving customer service.

Features include contactless check-in, walk-ins, doing room moves, accepting credit card payments (with optional cash payments and cash deposits included), answering all on-and-off prem phone calls, taking reservations, running night audits, reprinting lost keys, upselling, sign-up reward members, and the list goes on.

By leveraging Aavgo solutions, hotels can effectively manage stakeholders’ needs where guests want more amenities, and the hotel want lower costs, including labor costs which is the highest cost for the hotel. The platform helps mitigate the risk associated with labor shortages by allowing for flexibility and provides a reliable way to manage staffing, operations, and customer experience. Aavgo’s innovative approach has earned them a reputation for delivering hotel optimization solutions that meet evolving customer needs.

Adopting Aavgo Virtual Front Desk with Agent Assist can provide a much-needed solution to labor shortages and rising labor costs in the hospitality industry. With the innovative technologies and comprehensive solutions offered by Aavgo, hotels can continue to run smoothly while maximizing their potential profit margins.

Aavgo’s Virtual Front Desk: Brings technology & automation to hospitality
Aavgo is a cloud-based SaaS technology company that offers solutions that directly impact hotels’ overall efficiency of operations, customer experience, and profitability. For more information about Aavgo’s Virtual Front Desk, please contact our experts by phone: 1-888-932-2486 or via email: info@aavgo.com.

(Note:  Jeff Aguiar is the VP of Partnerships & Business Development at Aavgo.)