1 September 2017
Hotel guest communication redefined at The Row Hotel
"Increasing service levels and creating a personalized experience for each guest at our hotel is the most important goal for us
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AavGo is a provider of Software-as-a-Service (SaaS) based hospitality operations management solutions. It gives hoteliers a unique way to deliver an enhanced guest experience that deepens engagement and loyalty to take back the guest relationship. While your guests enjoy convenience and control over their experiences using their smartphones and in-room tablets, you can improve your business performance in real time using data-driven decisions.
Regain control of your hotel and streamline performance with our powerful suite of features.
Guest to Staff CommunicationThe integrated messaging platform helps staff manage guest communications.
In-Room TabletGive your guests access to our full range of interactive services directly from our in-room tablets.
TripAdvisor IntegrationTripAdvisor Integration- Encourage guests to leave TripAdvisor reviews with just a few clicks.
Express Check-outFree up the front desk to focus on more value-added tasks.
Wake-up CallGuests can set wake-up calls in real time without having to call the front desk.
AmenitiesProvide guests with instant access to hotel information and services without having to wait, walk or bother someone.
Room ServiceGive guests the ability to order room service or items from the market right at their fingertips.
Staff to Staff CommunicationStreamline internal communication between departments, staff, management, and ownership.
Reports & AnalyticsGet access to actionable analytics about behavioral, operational, and financial insights.
Multilingual SupportTopple language barriers with real time language translation.
Maintenance TicketsDitch the logbooks, sticky notes, paper memo, and digitize your maintenance operations.
Housekeeping AssignmentsDistribute rooms to your housekeeping staff and track their performance while the front desk stays up to date on their progress.
Multi-hotel DashboardWhether you operate one or multiple properties, keep tabs on them all from a single platform.
Employee handheldsEmpower your employees to provide and elevated guest experience while staying informed, engaged, and rewarded.
AavGo offers both guest-facing and operational benefits that can be leveraged by a hotel
to improve the guest experience, increase guest satisfaction, create new revenue channels and streamline operations.
The AavGo application provides your hotel with communication tools to engage directly with the customers from the moment they check-in to their room untill after they check-out.
AavGo lets you send important event notifications to all of your guests with one touch and helps your employees engage with eachother in real time, enhancing your customer's experience.
AavGo helps you get better insight into day-to-day service requests at your hotel, and helps with making decisions with data driven metrics. Customer-facing Aavgo tablets will help you increase revenue from additional services that can be tailored to your guest's needs.
The AavGo Guest application puts services offered by your hotel at your guest's fingertips.It's a fast and convenient way of requesting services. The in-room tablets allow your guests to explore more of what your hotel has to offer.
With AavGo Guest app, your guest will enjoy convenience and control over their experiences using their smartphone while you improve your business performance in real time.
AavGo offers your guests exclusive discounts for a variety of amenities provided by your property. They'll also enjoy the convenience of express checkout and downloadable receipts from their stay.
Find answers to some of our commonly asked questions.
See what our customers are saying about AavGo.
Loving the AavGo product for our property. This software has been very beneficial with our hotel staff communication and for our guests to request items or even simply communicate with the front desk about anything that they need while staying at our property.
The management and tech teams are genuinely responsive to our hotel-specific requests. Guests enjoy the value-added ability of ordering refreshments, towels, and other items from the convenience of their room.
Great experience so far with the product and the AavGo support team. 1. Streamlines our departmental communications 2. Alows direct contact with guests and the front desk without tying up the phones. 3. Has features to drive social media reviews for our property.
AavGo was implemented at our hotel and has been very successful. It allows for open communication among staff and guests. In the era of emails and text messages, guests no longer have to pick up the phone for requests. A few clicks or a quick message immediately sends their requests to the department of choice (front desk, housekeeping, maintenance). Streaming features such as Netflix and Amazon Prime are additional perks.
AavGo is a great technology piece. Many tools to enhance guest experience and ensure operational efficiencies. All in one tool. I have had great guest response.
AavGo is what we use at all our hotels. Guests, staff, management all love the product. All in one solution.
"Increasing service levels and creating a personalized experience for each guest at our hotel is the most important goal for us
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