Aavgo products

Services in depth

Every service, explained.

Remote front desk agent on a video call with a hotel guest

Remote front desk agents

Live agents who run your front desk by video and phone.

What it is

Trained hotel agents from our own call centers in India and the Philippines work your front desk remotely. They check guests in by video at the kiosk or on the guest's phone, answer calls, and run the night audit.

How it works

  1. A guest starts check-in at the kiosk or on their phone.
  2. A live agent joins over HD video.
  3. The agent checks the ID against the reservation.
  4. Payment is taken and the key is issued.

Features

  • Visual identity verification
  • Inbound calls answered
  • Night audit with your current systems
  • Upsells and complex issue resolution
  • Overnight only or full shifts

Who it's for

Owners who struggle to staff nights or full shifts, and want coverage without hiring.

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Aavgo hotel self check-in kiosk lineup: cashless kiosk, cash kiosk, tabletop kiosk and floor-standing kiosk

Smart Reception kiosks

Hotel self check-in kiosks in cash, cashless, tabletop and floor-standing models.

What it is

Smart Reception kiosks handle check-in, check-out and walk-ins in your lobby. Choose a cash, cashless, tabletop or floor-standing model. A live agent is a tap away on screen.

How it works

  1. The guest finds their reservation or picks a walk-in room.
  2. The kiosk scans their ID.
  3. The guest pays by card or cash (cash model).
  4. The kiosk encodes and dispenses the key card.

Features

  • 27-inch screen
  • Camera, microphone and speakers for HD video calls
  • ID scanning at check-in
  • Cards, Apple Pay, Google Pay, and cash
  • Works with most hotel lock systems

Who it's for

Hotels that want fast self check-in and walk-in sales, with no locks to replace.

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Hotel guest doing contactless mobile check-in on a phone

Mobile check-in and guest app

Check-in and keys on the guest's own phone.

What it is

Guests get an email and text before arrival, check in on their phone, and get a mobile key or pick up a key card at the kiosk with a QR code. During the stay they chat, make requests and order upsells.

How it works

  1. An automated email and text arrive before the stay.
  2. The guest completes eRegistration, ID and card checks.
  3. A digital key (BLE) lands on the phone, or a QR code gets a card from the kiosk.
  4. During the stay: chat, requests and upsells.

Features

  • Pre-arrival mobile check-in
  • Digital keys: BLE, NFC or QR
  • Multi-language chat with the front desk
  • Service requests and room service
  • Commission-free rebooking
  • QR key pickup at the key card kiosk

Who it's for

Hotels that want guests to skip the desk entirely.

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Hotel manager using the Aavgo staff app on a tablet while housekeeping prepares a guest room

Staff Ops software

Housekeeping, maintenance and team chat in one app.

What it is

Your on-site team runs housekeeping, maintenance and shift handoffs on their own devices, with two-way translation. It works with your PMS to cut duplicate work.

How it works

  1. Rooms are assigned to housekeeping.
  2. Staff update cleaning status in real time.
  3. Issues become maintenance tickets.
  4. Shift notes hand off digitally.

Features

  • Digital housekeeping
  • Preventive maintenance
  • Lost and found
  • Shift turnover notes
  • Reporting and analytics

Who it's for

Owners and managers who run lean teams or several properties.

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Hotel front desk at night with a tabletop kiosk

AI Front Desk Coming soon

Coming soon: AI that automates front-desk workflows.

What it is

AI Front Desk is coming soon and has not been released yet. Today, live agents handle check-ins and guest calls.

How it works

  1. Will scan IDs against reservations.
  2. Will handle payment authorizations.
  3. Will hand off exceptions and VIPs to a live agent.

Features

  • Planned: AI phone answering in the caller's language
  • Planned: answers FAQs and routes complex calls

Who it's for

Hotels that want to follow what is next. No launch date or pricing yet.

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Products

One platform. Every touchpoint.

Kiosks, live agents, and apps working together.

Smart Reception self check-in kiosks

Check-in, check-out, and walk-ins. Instant keys.

  • Cash, cashless, tabletop, and floor-standing models
  • ID scanning at check-in
  • Cards, Apple Pay, Google Pay, and cash
Aavgo hotel self check-in kiosk lineup: cashless kiosk, cash kiosk, tabletop kiosk and floor-standing kiosk
Smiling remote front desk agent in a hotel call center, wearing a headset at a computer

Agent Assist

Live remote agents, 24/7.

  • Visual identity verification
  • Calls, night audit, and payments
  • Upsells and complex issue resolution
Traveler with a suitcase using contactless mobile check-in on his phone outside a hotel at night Aavgo hotel guest app welcome screen

Hotel guest app

From pre-arrival to checkout.

  • Pre-arrival mobile check-in
  • Digital key access (BLE)
  • Messaging, requests, and upsells
Aavgo hotel staff app home screen on a smartphone

Hotel staff app & operations

Housekeeping, maintenance, and team chat.

  • Housekeeping assignments and tracking
  • Maintenance tickets
  • Multilingual staff chat with translation

Everything included

Calls, payments, night audit, and more.

See the full list
What's next

AI Front Desk Coming soon

Coming soon: AI that automates front-desk workflows.

  • Will scan IDs against reservations
  • Will handle payment authorizations
  • Smart hand-off to a live agent for exceptions and VIPs

AI phone answering Coming soon

Coming soon: an AI voice agent. Today, live agents answer calls.

  • Planned: natural, conversational voice assistant
  • Planned: replies in the caller's preferred language
  • Planned: answers FAQs, routes complex calls, and suggests upgrades

Our call centers

Real people. 24/7.

Our own call centers in India and the Philippines.

Estimate your savings

  • India and the Philippines

    Pick the team that covers your desk.

  • Trained hotel agents

    Check-ins, ID checks, calls, night audit.

  • Overnight or full shifts

    Night shift only, or 24/7.

Why owners choose Aavgo

Front desk, redefined.

Staffing, solved

Lower operating costs

Zero wait time

One view of every property

Hotel owner reviewing property performance on a tablet in a hotel lobby

Everything included

Every front-desk task, covered.

Services, apps, and hardware, all included.

Guest services

Handled by Aavgo agents and kiosks, 24/7.

  • Check-in, check-out & walk-insStreamlined arrival for every guest, at the kiosk or with a live agent
  • 24/7 inbound call managementProfessional answering service around the clock
  • Seamless paymentsCash, swipe, EMV chip, tap, Apple Pay, and Google Pay
  • Door keysWorks with most hotel lock systems: magstripe, RFID / NFC, mobile & PinPad
  • Ticket & folio printingPhysical receipts and parking passes; folios by email or print-out
  • Stay extensionsGuests can extend their stay without visiting a desk
  • Cash deposit returnsGuests get their cash deposit back at check-out
  • Answers about the hotelQuestions about the property and the area, answered on the spot
  • Live help from the roomGuests can text, chat, or call to reach a live person
  • ID verification & upsellsVisual identity checks and real-time upsell offers

Operations

Back-office, communication, and security work, done for you.

  • Night auditCompleted nightly with your current systems
  • OTA reconciliationMonthly reporting and auditing
  • OTA rate managementDynamic pricing updates and monitoring
  • Housekeeping assignmentsDigital task management and tracking
  • Maintenance ticketsCreate, assign, and manage requests
  • Review managementResponses to online portal reviews
  • Owner & manager group chatEvery transaction posts in real time, even when you’re off-site
  • Multilingual staff commsReal-time translation for seamless chat
  • Remote lock controlFront doors opened remotely, with a full audit log
  • Camera monitoringRemote monitoring of your property cameras

Guest App

On guests' own phones or in-room devices.

  • Mobile check-inPre-arrival check-in with eRegistration, ID, and card verification
  • Digital keysBLE mobile keys, or key cards via NFC or QR code
  • Chat with the front deskMulti-language messaging with your staff
  • Service requestsRoom cleaning, extra towels, shuttle, maintenance, wake-up calls, and DND
  • Room serviceOrder from the hotel restaurant or restaurants nearby
  • Digital directoryMenus, channel guide, and nearby attractions, so rooms go paperless
  • Digital room controlLights, thermostat, and other appliances
  • Mobile payments & upsellsPay and add services on the go
  • Lost item reportsGuests report lost items after check-out
  • Commission-free rebookingRepeat guests book their next stay directly, with no OTA fees
  • Automated email & textMessages sent automatically through the stay

Staff App

Digital workflow for your team, on their own devices.

  • Works with your PMSLess duplicate work between your PMS and Aavgo
  • Digital housekeepingRoom assignments, real-time cleaning status, and issue reporting
  • Digital maintenanceDaily tasks, with rooms handed back to housekeeping when fixed
  • Preventive maintenanceRecurring tasks scheduled, with a history of completed work
  • Lost & foundStaff log found items; the front desk matches them to guests
  • Task managementDefined tasks for every shift, so nothing gets missed
  • Shift turnover notesDigital handoffs instead of pen and paper
  • Two-way translationStaff chat in real time across languages
  • Contact directoryVendor and employee contacts in one place
  • Reporting & analyticsIn-depth insight into daily operations and staff
  • Manage from anywhereStay in touch with your property and staff from home

Kiosk hardware

Cash, cashless, tabletop, and floor-standing models. No locks to replace.

  • 27-inch screenLarge, easy-to-use guest display
  • Camera, microphone & speakersHD video and voice calls with a live agent
  • ID / passport scannerScans and verifies guest IDs at check-in
  • Credit card machineSwipe, EMV chip, tap, Apple Pay, and Google Pay
  • Cash machineBill validator and acceptor with a secure cash safe (cash model)
  • Key dispenserInstant encoding for RFID and magnetic stripe keys, plus mobile keys
  • QR code scannerGuests scan a QR code to dispense their keys

See it at your hotel.

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