Frequently asked questions
FAQ
Your questions, answered, by topic.
Still curious? Book a meeting.
Compatibility & setup
Does Aavgo work with my locks, PMS, brand, phone system, and card processor?
Yes. Aavgo is compatible with the systems most economy and midscale hotels already use, including most hotel lock systems, the major PMS platforms (such as Choice Advantage, Oracle OPERA, SkyTouch, Autoclerk, Cloudbeds and Mews), your existing phone system (whatever you use), and common card processors. See the full lists in Works with. Compatibility does not mean approval, certification, or endorsement by any of these companies or brands.
Do I need to replace my locks or change my hardware?
No. There are no locks to replace. Aavgo works with the lock system and front-desk setup you already have.
How fast can we go live?
Most properties go live in days, not months. We review your property and systems, set everything up, and train your team.
Pricing & plans
What is the difference between Shared and Dedicated?
Shared means one agent is shared between 2 properties. Dedicated means one agent is always on video, only for your property. With either plan, you get a familiar agent who gets to know your property.
How much does it cost?
Pricing is simple: one hourly rate for your agent, for the hours we cover. There is no charge for the kiosk and no hidden costs. See how pricing works, or book a meeting for a quote.
What is included with every plan?
Every plan includes the maintenance and housekeeping platform, the staff app, the guest app, the owner analytics app, and real-time group chat.
Are there add-ons?
Yes. Optional add-ons include guest texting, mobile keys, group booking, and revenue management.
Agents & coverage
Where are the agents, and what hours do they cover?
Our trained hotel agents work from call centers in India and the Philippines and can cover overnight shifts, full shifts, or 24/7.
Where does Aavgo serve hotels?
Aavgo serves hotels across North America, in 28 states and expanding.
Products
What can the kiosk do?
Guests can check in at the kiosk, which verifies their ID and supports cash payments. If a guest has trouble with their key, a remote agent can restore lock access remotely.
What is AI Front Desk?
AI Front Desk is coming soon and has not been released yet. AI phone answering is also coming soon. There is no launch date or pricing yet. Today, check-ins and guest calls are handled by our live remote agents and kiosks.
Security & compliance
Is Aavgo secure and compliant?
Yes. Aavgo is SOC 2, PCI DSS, and ISO 27001 compliant, and is GDPR compliant.