“ Customer experience is the last source of sustainable differentiation and the new competitive battleground.”
This is the most critical aspect to ensure adoption and support the customer through the post implementation phase.
Most applications fail to deliver as proper support is not available or provided once the product gets deployed.
To ensure success of the implementation a dedicated customer success manager is appointed to support any questions or concerns post going live.
The focus would be on adoption both for internal employees as well as guests.
Increase Employee Adoption
Health Check and Feedback
Best Practices for Guest and Employee Adoptions
Second level Support
Supporting our customers in their journey to enhance customer engagement, experience and operational efficiency is the number one goal at AavGo.
Technical support: 24x7x365 through voice and email.
Dedicated Customer Success Manager
AavGo Community portal has an extensive library of training material, articles, case studies, success stories that everyone can access to increase guest and employee adoption.
Service Level agreements for product uptime, change requests, technical issues are tracked and reported on a monthly basis in the interest of transparency.
Product Uptime: 99.4%
Scheduled Downtime – Customer to be informed at least 20 working days prior.
Incident Management for technical issues.
Amazon Web Services (AWS) servers located in the United States of America.