Back-of-house operations need to be organized, centralized and fluid in order to ensure they are very efficient. No more paper and pen, no more walkie-talkies, no delays in reporting issues, no delays in updates. AavGo provides you a platform to digitize your operations and daily tasks in real time.
No more language barriers. Staff can freely communicate in their own language now. All areas of the platform get translated in real time to any preferred language. No wasting time trying to explain, or finding someone to translate.
AAVGO catalogs everything, including guest support tickets and feedback, allowing executives to understand where they can improve the guest experience and what recurrent problems stand in their way. Hotels can generate efficiency reports for their staff. For example: the time to clean a room, time to respond to a request, time it took to fix an issue, etc. Benchmarking averages is the first step to improvement.
All your staff will be working off of tickets. No more paper. As soon as housekeeping cleans a room, it’s cleaned in the PMS. If they want to report a maintenance issue, they can report it via the app while cleaning. Similarly your maintenance staff can be very efficient at planning his or her work. They have AavGo to find out what PM room or open maintenance tickets are needing to be addressed. With all of this the front desk also has visibility into everything happening at the property to ensure that nothing goes over looked.
Freeing up front desk and having them focus at answering all phone calls gives a huge boost to Revenues. A missed booking in a month can cost a hotel the amount they pay for the AavGo services.