How AavGo Improved Communications at Zenique Hotels
About the Hotel:
Zenique Hotels is an established hotel management and development company based out of Burlingame, CA. The company has received numerous awards from prestigious brands such as Hilton, IHG and La Quinta for their efficient execution of development projects as well as operations.
The company focuses on creating a rewarding experience for their guests and their associates to ensure sustainable growth.
Zenique is currently close to opening a 127 room Aloft hotel in Dublin, CA and are expecting to break ground on a 133 room Hyatt Place in Paso Robles, CA later this year.
AavGo provided a solution to create a more efficient communication stream for Zenique’s operations, both from the guests and the associates side. AavGo is an app and tablet combination customized for hotel operations.
Associates can communicate directly with guests and/or each other through the app or desktop platform. Since each Associate has their own personal device, including room attendants, time which is wasted searching for the location of someone is eliminated. Automated alerts make guest requests simple and efficient to deliver or complete on time, and AavGo even creates trend reports for management to see what items are commonly requested or issues reported around the property.
Mobile check-out, local weather, and area attractions all listed on the tablet, are added pluses to the guest experience, making the AavGo solution a no brainer.
Rupesh Patel, President and Chief Operating Officer of Zenique Hotels, was clearly impressed with the implementation at his properties.
“AavGo cures the inefficiencies of staff to staff and guest to staff communication, which provides a more positive experience for everyone involved.”
This is what AavGo has been doing for the hotel industry during these past few years. The company provides specific solutions that help hotel management streamline its operation.